Shipping policy
Thank you for shopping with A. Malherbe Estate LLC. We are committed to delivering your jewelry safely and promptly.
Processing Time
All orders are processed within 2–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery | Rate |
|---|---|---|
| Standard Shipping (US) | 5–8 business days | Calculated at checkout |
| Expedited Shipping (US) | 2–3 business days | Calculated at checkout |
| International Shipping | 10–21 business days | Calculated at checkout |
Free Shipping
We offer free standard shipping on all US orders over a qualifying amount. Details are displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
International Orders
A. Malherbe Estate LLC ships internationally. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the order total or shipping cost.
Shipping Address
Please ensure your shipping address is correct at the time of purchase. A. Malherbe Estate LLC is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your support email] with your order number and photos (if applicable). We will work with the carrier to resolve the issue promptly.
